Q. Why am I being turned away when I'm attempting to open an e-book??
While the majority of our e-book collections allow any number of users to read a single book at one time, some of our collections offer one or a few "seats" per title, meaning that only one user (sometimes two, sometimes five) can open the book at a time. If the book is in use by the maximum number of people, any additional users will receive an error when trying to open the book.
Unfortunately, the only way to get around this is to wait and try again later. If you continue to have difficulty opening the book, feel free to contact us through our Live Chat service OR email at firstname.lastname@example.org , and we'll be happy to help you out.